Cleaning Services Privacy Policy
Last Updated: 4/1/26
NewLeaf Cleaning LLC (“NewLeaf Cleaning,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This NewLeaf Cleaning privacy policy explains how we collect, use, store, and protect your information when you interact with our website, communicate with us, or utilize our cleaning services.
By using our services or communicating with us, you agree to the practices described in this privacy policy.
1. Information We Collect
We may collect the following types of information when you interact with NewLeaf Cleaning:
Personal Information
Information you voluntarily provide, including:
- Name
- Phone number
- Email address
- Home or business address
- Service details or scheduling preferences
- Payment information (when applicable)
Communication Information
When you contact us, we may collect:
- SMS or text message communications
- Emails
- Phone call records or notes
- Customer service messages
Website Information
If you visit our website, we may collect limited technical information such as:
- IP address
- Browser type
- Device type
- Pages visited on our site
This information helps us improve our website and services, enhancing our cleaning services information collection.
2. How We Use Your Information
NewLeaf Cleaning uses collected information to:
- Schedule and provide cleaning services
- Communicate with clients regarding appointments
- Send service reminders and updates
- Respond to questions or support requests
- Process payments and invoices
- Improve our services and customer experience
- Maintain internal records
We only collect information necessary to operate our business and provide services.
3. SMS and Text Messaging
NewLeaf Cleaning may communicate with clients using two-way SMS text messaging for purposes including:
- Appointment confirmations
- Scheduling updates
- Service reminders
- Customer support
- Follow-up communication related to services
Message frequency will vary depending on your interaction with us.
SMS Consent
By providing your phone number and communicating with us via text, you consent to receive SMS messages related to your services.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier.
Opting Out
You may opt out of SMS communications at any time by replying:
- STOP
After opting out, you will no longer receive text messages from us unless you initiate communication again.
For assistance, you may reply:
- HELP
or contact us directly.
4. How We Share Your Information
NewLeaf Cleaning does not sell or rent your personal information.
We may share information only in limited circumstances, including:
Service Providers
We may use trusted third-party providers to help operate our business, such as:
- Scheduling software
- Payment processors
- Communication platforms
- Website hosting services
These providers are only given access to information necessary to perform their services.
Legal Requirements
We may disclose information if required by law or to protect the rights, safety, or property of our company, clients, or staff.
5. Data Security
We take reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or misuse.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain business records
- Comply with legal or financial obligations
When information is no longer needed, it may be securely deleted.
7. Third-Party Links
Our website may occasionally contain links to third-party websites. NewLeaf Cleaning is not responsible for the privacy practices or content of those external sites.
8. Children's Privacy
Our services are not directed toward individuals under the age of 18, and we do not knowingly collect personal information from minors.
9. Your Privacy Rights
Depending on applicable laws, including the Colorado Privacy Act, you may have rights regarding your personal information, including the ability to request access to or deletion of certain data.
To make a request regarding your personal information, please contact us using the information below.
10. Updates to This Privacy Policy
NewLeaf Cleaning may update this privacy policy from time to time.
Updated versions will be posted on our website with the revised "Last Updated" date.
Continued use of our services after updates indicates acceptance of the updated policy.
11. Contact Information
If you have questions about this privacy policy or how your information is handled, please contact us:
NewLeaf Cleaning LLC